Last Updated: [01/05/2026]
At Nova Themes, we strive to provide high-quality WordPress themes and ensure customer satisfaction. As our products are digital in nature, please review our refund and returns policy carefully before making a purchase.
1. Nature of Digital Products
All products sold on Nova Themes are digital downloads. Once a theme is purchased and delivered, it cannot be “returned” in the traditional sense. Therefore, we do not offer physical returns.
2. Refund Eligibility
We offer refunds under limited circumstances to ensure fairness for both parties. You may be eligible for a refund if:
- The product is not functioning as described
- You encounter a critical issue that our support team is unable to resolve
- The product has a major defect or technical error
Refund requests must be submitted within 7 days of purchase.
3. Non-Refundable Situations
Refunds will not be granted in the following cases:
- You changed your mind after purchase
- The product does not meet personal preferences or expectations
- You lack the technical knowledge to use the theme
- Issues arise due to third-party plugins or custom modifications
- Failure to read product details before purchasing
4. Refund Process
To request a refund:
- Contact our support team at support@novathemes.com
- Provide your order details and describe the issue clearly
- Allow our team time to review and attempt to resolve the issue
If your request meets our criteria, the refund will be processed to your original payment method.
5. Processing Time
Approved refunds are typically processed within 5–10 business days, depending on your payment provider.
6. Support Before Refund
We strongly encourage you to contact our support team before requesting a refund. Most issues can be resolved quickly with proper guidance, ensuring you get the best value from your purchase.
7. Changes to This Policy
Nova Themes reserves the right to update or modify this Refund & Returns Policy at any time. Any changes will be reflected on this page.
8. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us:
Nova Themes
Email: support@novathemes.com
